Refund policy

We want you to love every product you purchase from Sunnybaths. However, due to the hygienic nature of our skincare, haircare, and cosmetic products, we must adhere to strict return guidelines to ensure the safety and quality of our inventory.

Eligible Returns We accept returns within 10 days of delivery, provided the products meet all the following criteria:

  • Unopened
  • Unused
  • In their original, sealed packaging
  • In resalable condition

Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used face, hair, and nail serums
  • Opened shampoos or haircare products
  • Any used beauty or skincare items
  • Clearance or final sale items
  • Promotional bundles and gift sets

Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong item, we are here to make it right. Please email us within 48 hours of delivery with the following information:

  1. Your order number
  2. Clear photos of the damaged/incorrect item
  3. Clear photos of the exterior packaging
  4. Description of the issue

We will promptly review the issue and gladly replace the item or issue a refund where appropriate.

Refund Process & Return Shipping

  • Processing: Once your return is received and inspected at our facility, approved refunds will be issued to your original payment method within 5–10 business days.
  • Original Shipping: Original shipping charges are non-refundable unless the return is a result of our error.
  • Return Shipping Costs: Customers are responsible for all return shipping costs unless we shipped the wrong item, the item arrived damaged, or the product has a verified manufacturing defect.

Cancellation Policy

We process orders quickly to get your natural care products to you as soon as possible.

  • 1-Hour Window: Orders may be cancelled or modified within the first hour of purchase.
  • Processing Stage: Once an order has entered the processing stage or has been handed over to the shipping carrier, cancellations are no longer possible.

If you need immediate assistance with an order you just placed, please reach out to us right away.

Need help with your order? Reach out to our support team at hello@sunnybaths.com and we will be happy to assist you.