Shipping policy
We proudly ship our natural care products within Canada.
Processing Time
- Orders are processed within 1–3 business days after your payment has been received.
- Business days are Monday through Friday, excluding Canadian statutory holidays.
- During product launches, holidays, promotions, or periods of high demand, please allow a slightly longer processing window.
Estimated Shipping Times Once your order has been processed and handed to the carrier, estimated delivery times are as follows:
- Canada: 2–8 business days
Please note that these are estimated timeframes and may vary depending on the shipping carrier and your local delivery routes.
Shipping Rates & Tracking
- Rates: Shipping costs are calculated automatically at checkout based on your location, the selected shipping method, and the total weight of your package. We may occasionally offer free shipping promotions—be sure to subscribe to our newsletter for updates.
- Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking number so you can follow your package's journey.
Address Accuracy & Lost Packages
- Incorrect Addresses: Please double-check your shipping address at checkout. Tafoukt is not responsible for delays, misdeliveries, or lost packages caused by an incorrect address provided by the customer.
- Lost or Delayed Packages: Once a package has been handed over to the shipping carrier, delivery becomes their responsibility. However, if your package appears lost, please contact us within 14 days of the expected delivery date, and we will gladly assist you in opening a claim with the carrier.
Customs & Duties For our international customers, please be aware that you are responsible for any customs fees, local taxes, or import duties required by your country's regulations.